FAQ's

  • A question about ordering

    Orders can be made online via this website.  If you have any problems, please contact us using our contact form.

  • A question about delivery & returns

    Delivery

    We will try our best to process any orders received before 2.00 pm on the same day of the order.

    We use DPD as our courier and offer a Next Day service for most addresses in the UK.

    For the Scottish Highlands and Islands, Isle of Man and Northern Ireland we provided a 2 Day service.

    For the Republic of Ireland we offer a 2 Day service but have been advised that some delays can be expected due to import delays.

    Returns

    To be eligible for a return, the items must be unused, unopened and in their original packaging.

    Please visit our returns page for more information.

  • Looking for Advice or Help

    Please contact our Customer Service Team for any technical questions or advice on which helmet is most suitable for your industry and job role.

  • A question about stockists

    We have huge range of Protos stockists across the UK and Ireland.

    To find your closest stockist, visit our Retailer Map.

  • Question about personal details and security

    Your personal information is very important and we take care to ensure that we only keep hold of data that we absolutely need to in order to provide a good service to you.

    All information can be found on our Privacy Policy page.